Privacy

Last updated: 2026-05-13. We follow Washington privacy law and informed-consent practices.

What we collect

• Identity: name, date of birth, phone, email, address.
• Verification: a document you upload that shows your name and address (a bill, statement, ID, or piece of mail), used to confirm you're a Bingen/White Salmon resident.
• Reservation details: dates, bike type, pickup hub, helmet size, accessory needs.
• Optional grant-reporting: trip purpose, prior cycling experience, household size, income bracket, and self-identified race/ethnicity. These are optional and never required to borrow a bike.
• Operational data: mileage, check-out/return times, condition logs, incident reports.

How we use it

• To operate the lending library — confirm eligibility, schedule pickup, contact you about your reservation.
• To report aggregated, non-identifying program metrics to Forth and WSDOT as required by the grant.
• To support the University of Washington's evaluation of the program — only with your explicit consent, and only in aggregated or de-identified form for publication.
• To improve safety: incident records help us spot patterns and prevent future harm.

Residency documents

The document you upload to prove residency is stored in encrypted cloud storage accessible only to authorized program staff. We use it only to verify you're a local resident. Once you've been verified and your active reservations are complete, we delete it from our system on a regular schedule (typically within 90 days of your last reservation).

Sharing

• We never sell your information.
• We share aggregated program metrics with Forth and WSDOT (no personal details).
• We may share de-identified or aggregated data with University of Washington researchers, but only if you opt in to the evaluation.
• We may disclose information when required by law (subpoena, court order) or to prevent imminent harm.
• We work with service providers for email, SMS, and cloud storage. Those providers are contractually bound to protect your data.

Your rights

• Ask us what we have about you.
• Ask us to correct anything that's wrong.
• Ask us to delete your information once your reservations are complete (we'll keep what we're legally required to retain for the grant).
• Opt out of UW evaluation participation at any time, with no effect on your ability to borrow.

To exercise any of these rights, call (971) 754-4392 or email [email protected].

Text messaging (SMS)

When you opt in to text messages from Gorge Rides — for example, by checking the consent box on our reservation form — we use your phone number to send reservation confirmations, pickup and return reminders, account and program notifications, and replies to your questions. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time, or reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding the service providers who deliver messages on our behalf.

Cookies

This website uses a single secure cookie for the staff admin login. No analytics, no advertising trackers, no third-party cookies on participant-facing pages.

Contact

Questions about privacy: (971) 754-4392 · [email protected]